Support

IBM

Your Litmis Spaces Single Tenant IBM i instance has paid maintenance which gives you access to formal IBM Support. Below describes the steps necessary to communicate with IBM Support.

1. Obtain the machine serial number using:

   DSPSYSVAL SYSVAL(QSRLNBR)

2. Obtain the machine type using GO SERVICE option 6

3. Call IBM Support number: 1-800-IBM-SERV (1-800-426-7378)
4. When asked if this is a TVC ALBANAY, Inc. machine reply “yes”.
5. Proceed to work with IBM Support to fix issue.

Litmis

Email team@litmis.com for support and questions about your Litmis Space. Please note this is for issues regarding the service you’ve purchased and not for day-to-day maintenance of your machine. For example, if you are having trouble getting connected to your machine then we can help with that. If you’re wanting us to assist with installing PTFs, open source configuration, or other things, then we would need to enter into a consulting relationship ($150/hr).